Privacy Policy
Last Updated: July 11, 2026
1. Introduction
San Pedro Belize Express Water Taxi Limited ("SPBE", "we", "us", or "our") respects the privacy of our customers and is committed to protecting personal data entrusted to us.
SPBE operates passenger ferry and water taxi transportation services in Belize. For certain online ticket purchases, BCU Limited ("BCU") acts as an authorized international online ticket sales agent for SPBE.
BCU Limited is a company registered in Hong Kong. BCU facilitates certain online ticket sales for SPBE ferry services, accepts customer payments for eligible ticket purchases, supports digital ticket delivery, maintains transaction records, and provides booking and payment-related customer support.
This Privacy Policy explains how SPBE (and where applicable, BCU as our authorized ticket sales agent) collects, uses, stores, shares, and protects personal data in connection with online ticket purchases and related services.
2. Personal Data We May Collect
When you make an eligible online ticket purchase or contact us, we may collect personal data including:
Contact Information
Your first and last name, email address, telephone number, residential or billing address, and other contact information you voluntarily provide.
Passenger and Travel Information
Passenger names, gender, nationality, country of residence, travel destination, departure location, travel dates, booking route, ticket type, travel companions, and other information required to complete or support a transportation booking. Where required by the transportation operator or applicable authorities, additional passenger information may be collected.
Booking Information
Booking reference numbers, ticket numbers, travel dates, departure times, routes, passenger quantities, ticket status, cancellation information, refund information, and digital ticket delivery records.
Transaction Information
Transaction amount, currency, payment status, transaction reference, payment method type, refund status, dispute information, and limited payment-related information received from our payment service providers.
Payment card information is processed through authorized third-party payment service providers. SPBE and BCU do not intentionally store complete payment card numbers or card security codes on our ticketing systems.
Customer Support Information
We may collect information that you provide when contacting us regarding a booking, ticket, payment, refund, dispute, or other customer-service matter. This may include copies of communications and information necessary to investigate and resolve your request.
Website and Technical Information
When you visit our website or interact with an online booking service, certain technical information may be collected, including IP address, browser type, device type, operating system, pages visited, referral information, and website interaction data. Cookies and similar technologies may also be used.
3. Why We Collect and Use Personal Data
We collect and use personal data to:
- Facilitate online ticket purchases
- Process and maintain ticket-sale records
- Accept and confirm customer payments
- Support digital ticket delivery
- Communicate booking confirmations and transaction information
- Provide customer support
- Process approved refunds
- Investigate payment disputes
- Prevent fraud and unauthorized transactions
- Maintain financial and business records
- Comply with legal and regulatory obligations
- Protect our systems and services
We only collect personal data that is reasonably necessary for the relevant business or service purpose.
4. Required and Voluntary Information
Certain personal information is required to complete a ticket purchase or fulfill a transportation booking. Where required information is not provided, we may be unable to process the ticket purchase, issue the ticket, validate the passenger's booking, or provide the requested service. Other information may be provided voluntarily.
5. Sharing with BCU Limited
BCU Limited is an authorized online ticket sales agent for SPBE. When a customer purchases an eligible SPBE ticket online through BCU's booking channels, customer contact information, booking details, passenger information, and transaction information may be processed by BCU for the purpose of facilitating the ticket sale and supporting the related transaction.
6. Payment Service Providers
Customer payments may be processed using third-party payment service providers. These providers may collect and process payment information according to their own legal and regulatory obligations and privacy policies. SPBE and BCU may receive limited transaction information from payment providers, including payment status, transaction references, payment method type, and information necessary to process refunds or investigate disputes. We do not sell customers' payment information.
7. Sharing of Personal Data
We do not sell personal data. We may disclose or transfer personal data where reasonably necessary to:
- BCU Limited (our authorized ticket sales agent)
- Payment service providers
- Banking and financial service providers
- Technology and hosting providers
- Email and communications providers
- Fraud prevention and security providers
- Professional advisers, auditors, and insurers
- Government agencies, transportation authorities, law enforcement agencies, courts, and regulators where required or permitted by applicable law
Service providers receiving personal data are expected to process information only for the relevant service or lawful purpose and to apply appropriate safeguards.
8. International Processing and Transfers
SPBE operates transportation services in Belize. BCU Limited is registered in Hong Kong and supports international ticket purchases. As a result, personal data may be processed or transferred between Belize, Hong Kong, and other jurisdictions where our authorized service providers operate. We take reasonable steps to ensure that personal data is handled appropriately and only transferred where necessary for the relevant business, service, legal, or operational purpose.
9. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, transaction-record, fraud-prevention, dispute, and regulatory requirements. Retention periods may vary depending on the type of information and the reason it is held. When personal data is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of the information in accordance with our data-retention practices.
10. Data Security
We take reasonable technical and organizational measures to protect personal data against unauthorized access, accidental loss, misuse, disclosure, alteration, or destruction. These measures may include access controls, encrypted communications, system monitoring, restricted administrative access, and security controls implemented by our technology and payment service providers. No online system or electronic transmission method can be guaranteed to be completely secure.
11. Cookies and Website Technologies
Our website and related online services may use cookies and similar technologies for essential website functions, security, fraud prevention, analytics, and service improvement. Some cookies may be provided by third-party technology or payment service providers.
12. Direct Marketing
We will not use personal data for direct marketing where applicable law requires consent unless the required consent or authorization has been obtained. Where marketing communications are offered, customers may use the unsubscribe method provided in the communication or contact us to update their preferences.
13. Access and Correction of Personal Data
Subject to applicable law, individuals may request access to or correction of personal data held by us. Requests should be submitted using the contact information below. We may request information necessary to verify the identity of the person making the request before providing access to or correcting personal data. We will handle valid requests in accordance with applicable legal requirements.
14. External Websites
Our website may contain links to websites operated by third parties, including transportation partners and service providers. We are not responsible for the privacy practices of third-party websites that we do not operate. We encourage customers to review the privacy policies of those websites.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business operations, technology, or legal obligations. The updated policy will be published on our website with a revised "Last Updated" date.
16. Contact Us
Questions regarding this Privacy Policy or requests relating to personal data may be submitted to:
San Pedro Belize Express Water Taxi
San Pedro, Ambergris Caye, Belize
Email: info@sanpedrobelizeexpress.com
For privacy or customer-support matters related to online ticket purchases facilitated by BCU Limited, please contact:
BCU Limited
Unit 903, 9/F., 39 King's Road
Tin Hau, Hong Kong
Website: bculimited.com